This typically starts at MHz. There are many aspects to consider when you finally set up your CTI server. Here are some to get you started:. Know your needs. What do you really need it for? This is a basic but neglected question. There are options out there for an optimal number of users — but, do you really need that much? How many calls per day are you expecting? How many simultaneous calls do you often receive?
Who will be using your integrated calling system? Look around online for your options, based on your stated needs. And, then see if they have a local distributor who can demo their product for you. Buy the affordable CTI server, not the cheapest one. This is true — you get what you pay for. So, it is important to take time to shop around. There are several vendors out there and they are competing for your business!
You can have the best deal for your budget as long as you stick with the search. Choose the right OS. As we mentioned earlier, your CTI server operating system has to be stable and compatible. A robust server means that you can serve sessions and data requests promptly. Support and maintenance Like all technologies, your CTI server will support and maintenance services.
Your server and OS provider can only provide this up to some point. Expect the need to train your own staff or to commission external help in the future. This article originally appeared on Tenfold and has been republished with permission. Find out how to syndicate your content with B2C. At age 14, Patrick Hogan started a boutique computer consulting company.
With his earnings, he purchased his first house at age A year later, he graduated from Ottawa University at age Hogan holds a J. Join over , of your peers and receive our weekly newsletter which features the top trends, news and expert analysis to help keep you ahead of the curve.
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First, What is CTI? Computer telephony integration enables: Skills-based routing Phone flexibility Caller authentification Call data recording Automated screen pop-up system Call monitoring Automated dialing When configured correctly and tailor-fit to your needs, CTI can make a huge positive difference on the efficiency and effectiveness of your sales team. Ready for your first CTI server? Hold on, not just yet! Call by call —The agent's remote phone is dialed for each individual call.
Nailed connection —The agent is called once upon signing in and remains connected. To configure more peripherals, follow the procedure in the section Configure Additional Peripherals.
For all peripheral types, accept the default Listen Port value of For subsequent instances, increment the port number by 1 , , and so on. After performing an Upgrade All , rerun setup to access this window and reconfigure the server for appropriate statistical information. Because Quality of Service QoS enablement and statistics enablement are mutually exclusive, enabling QoS zeros and disables all the information relating to statistics. Proceed to Step This sets the registry settings to the following values:.
The port number used by the client to connect to the silent monitor service. The set of silent monitor servers that the desktop connects to. The desktop randomly connects to one of the silent monitor servers specified here. If the client is configured to use secure connections, the client attempts to connect to the silent monitor server using a secure connection. If the silent monitor server is configured to use secure connections, then a secure connection is established with the silent monitor server.
Otherwise, an unsecure connection is used. A client uses the same certificates it uses to communicate with CTI OS Server to establish a secure connection to the silent monitor server. After you click Finish and the files are created, the service is registered and entries to the registry are made. You can configure the chat window to beep every time a new message arrives. To do that, set the following registry key to a nonzero value.
If the registry key does not exist or if its value is set to zero, the chat window does not beep. If you wish to disable security, click OK ; otherwise, select the Enable Security check box, enter the appropriate information, and click OK. Before upgrading to Skip to content Skip to search Skip to footer. Book Contents Book Contents. Find Matches in This Book. PDF - Complete Book 5. Updated: August 28, When you start Setup.
Click Upgrade All. From the Peripheral Type drop-down list, choose the switch that your phone is connected to. Check the Enable Mobile Agent check box to activate this option. The Mobile agent mode drop-down lists the following options. Choose one:. Call by call —The agent's remote phone is dialed for each individual call. Nailed connection —The agent is called once upon signing in and remains connected. To configure more peripherals, follow the procedure in the section Configure Additional Peripherals.
The Connection Information window appears. For all peripheral types, accept the default Listen Port value of For subsequent instances, use any available port. The Statistics Information window appears. After performing an Upgrade All , rerun setup to access this window and reconfigure the server for appropriate statistical information. Enter the default polling interval for Skillgroup statistics in seconds.
Because Quality of Service QoS enablement and statistics enablement are mutually exclusive, enabling QoS zeros disables all the information relating to statistics. Proceed to Step This sets the registry settings to the following values:.
On the Silent Monitor Information window, enter the following information:. The set of silent monitor servers that the desktop connects to. The desktop randomly connects to one of the silent monitor servers specified here. If the client is configured to use secure connections, the client attempts to connect to the silent monitor server using a secure connection.
If the silent monitor server is configured to use secure connections, then a secure connection is established with the silent monitor server. Otherwise, an unsecured connection is used. A client uses the same certificates it uses to communicate with CTI OS Server to establish a secure connection to the silent monitor server. After you click Finish and the files are created, the service is registered and entries to the registry are made.
You can configure the chat window to beep every time a new message arrives. To do that, set the following registry key to a nonzero value. If the registry key does not exist or if its value is set to zero, the chat window does not beep. If you wish to disable security, click OK ; otherwise, select the Enable Security check box, enter the appropriate information, and click OK. Highlight the file ctiosservernode. Select Properties from the drop-down menu.
Select the Details tab.
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